Our process and procedures.
Strategy and planning
Assigned strategy team
Regularly scheduled strategy meetings
Proactive advice & guidance
IT Project services
Assessment & Design
Project Development
Deployment
Training & Adoption
Monitoring & Management
Root cause analysis for all solutions
Security design
Backup
Updates and Servicing
Reactive IT support
Assigned team lead
5 minutes or less response times
Onsite or remote support as requested
50 minutes average issue resolution time