Why our clients choose to work with Vida ICT
1. Proactive maintenance is a must
Most computer emergencies should NOT happen. In fact, most should be prevented. What sets us apart from other computer service providers? We don't only react to emergencies, we prevent them too. With routine proactive maintenance procedures, you can rest assured that potential problems are being resolved before they become a crisis to your business.
2. No downtime is important
When your computer systems go down, so does your business. Do you know where your "Computer Guy" is? Vida ICT's clients enjoy a guaranteed response time in the event of an emergency. In many instances, we'll be able to remotely diagnose and resolve issues. Your business will be back up and running in minutes instead of hours or days.
3. Power partners are important
Your business should have a strong connection to the leading product manufacturers and distributors like Microsoft, HP, SonicWALL, Kaseya and Ingram Micro. With Vida ICT, you could have these and more. With these partnerships, our engineers can access their top engineers for technical support assistance, and we can offer our clients competitive pricing for all of their hardware and software purchases when needed.
4. Technician turnover is a headache
Each time your full-time technician quits or your current "Computer Guy" finds another job, you need to re-invest your time and money to recruit and train a new person. During the transition, your business may experience a computer outage with no one who understands how your systems have been set up. We assign a Systems Administrator to each and every one of our clients. On top of that, our CIO (Chief Information Officer) oversees the work of all of our System Administrators. With Vida ICT, you'll have several engineers who know everything about your network, all for the price of less than one.
5. Organizations today should be able to conduct business anywhere, anytime
Take advantage of the technologies that you already own. For example, if you have Windows XP Professional and a SonicWALL firewall, you can access your office computer securely from anywhere in the world! Our expert IT engineers constantly look for ways to maximize your investment in technology.
6. Business relationships are better than quick fixes
Long-term business relationships are earned. This starts with good business practices and results in loyalty. Our clients are fiercely loyal. In fact, many of our new clients come from enthusiastic referrals from our happy existing clients. We are fortunate to maintain high customer retention rate.
7. Technology costs should make sense
If that project is properly executed and that technician is doing his or her job correctly, most of the time your system is running fine and your technician is showing up to work with little or nothing to do. Vida ICT's clients save alot per year by spending money only where needed: routine maintenance and emergency support. With this substantial cost savings, our customers have a higher ability to use the money they save on other things.
8. We take a holistic approach
We perform extensive diagnosis on every area of your organisation to truly understand your specific needs,
before we implement our IT solutions.
9. We manage complex projects
When your IT project has to do with planning, designing the right system, setting up the right IT infastructure, management and maintenance,
We handle it all from startup to success.
10. We are result focused
We do more than just take action for our clients; we are committed to partnering with them for better results.
When you choose Vida ICT, you have a partner dedicated to your success.
11. A large technical team is better than a small one
An individual "Computer Guy", or even a full-time technician, only has the knowledge and experience of one single person. Each Vida ICT engineer has access to collaborate with our entire staff of Microsoft and Apple certified advisors. This is why Vida ICT engineers can recommend better solutions and resolve issues faster than any single technician. We continuously invest in the education and training of our personnel to make sure that your Business IT is cared for by the best brains in the business.