Best Features
How we work:
Onboard
Start with a complete IT audit and compare your current state to your business goals.
Secure
Protect your business with advanced cyber security tools and policies.
Maintain & Support
Stay IT healthy with proactive and reactive support.
Our esteemed clients expect and get:
- 01 - 5 minutes or less response times to support requests
- 02 - Root cause solutions to IT headaches
- 03 - Regularly scheduled IT strategy sessions with an experienced, certified IT executive
- 04 - IT support and new technology that is cyber secure by design
- 05 - IT hardware and software that is procured, configured, and deployed correctly the first time
Here's how Vida ICT's services
can help you and your business thrive:
Collaborative Support Team
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Each client is assigned a team that consists of members who understand your business technology. This keeps support intimate and creates benchmarking for improved support.
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With a team of computer engineers from each functional area, you can be certain your problems will get solved right. Our teams are nimble and collaborative.
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Your account will have members assigned from each operational department that makes up our technology management services:
Strategy Sessions
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Meet with our Client Strategy team on a periodic basis to know exactly where you stand with your information technology health.
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Stay on top of IT budgeting with detailed forecasts and lifecycle management for each and every endpoint on your network.
IT Builds and Projects
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We perform major IT projects, digital services, set ups and more.
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Schedule regularly scheduled on-site visits with our certified computer engineers.
Root Cause Analysis
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Your technology problems don't have to become trends.
If something is broken on a recurring basis, this helps us get to the Root Cause and enables it to be solved once and for all. -
Continuous feedback systems help to put recurring issues to rest, never to bother you or your team again.
End-User Support Orientation
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Let us do the heavy lifting on orienting your new employees on how to use Vida ICT's services.
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End-user orientation involves a welcome email, video orientation, and physical IT help guides.
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Your team members will also be able to opt-into valuable ongoing IT trainings.
More reasons to love Vida ICT
Have a project in mind? Let's discuss.
Lets help you find your business technology fit. Ask better questions. Identify red flags.
Book a meeting